8 Years of Crafted Hospitality

Led both sides of the bar — crafting cocktails in a high-volume Italian restaurant environment while taking on supervisory responsibilities across the floor. Owned daily cashouts, shift reporting, and cash reconciliation, while fostering a guest-first culture that drove repeat business. Stepped in across all front-of-house roles during peak service, including expediting to support the kitchen when precision and pace mattered most.

Translated hospitality values — attentiveness, dignity, and clear communication — into a healthcare setting. Supported residents through daily routines, ensured their safety during meals and activities, maintained sanitation standards, and kept supplies stocked to par. A role that deepened interpersonal care skills and reinforced the importance of reliable, compassionate service in any environment.

Brought in to build the front-of-house from the ground up — recruiting experienced staff, establishing policies and procedures, and creating the operational backbone for a new concept. Managed full payroll, scheduling, and tip distribution weekly, alongside regular inventory control and product ordering. Collaborated directly with ownership to bring their brand vision to life through people and process.

Partnered with ownership during the formative stages of a new restaurant, building and training a front-of-house team from the ground up. Created training materials and scheduling systems, maintained bar and restaurant inventory, and handled guest and employee concerns with professionalism and resolution. A hands-on management role that demanded both structure and adaptability.

Managed daily deli operations at one of Vancouver’s premier specialty food destinations — leading a team through rigorous service standards, deep product knowledge requirements, and high customer expectations. Balanced independent decision-making with regular collaboration with senior management, maintaining a consistent standard of excellence in a fast-paced, demanding retail environment.